Original source- https://www.microsystemsupport.us/how-to-fix-screen-freezing-issue-with-roku-device/
From last few days I am having trouble with my Roku device, my screen had
started freezing up. Though It doesn’t happens regularly but mostly when I go to
the Roku from another source. The solution which I had tried earlier was to
unplug the device and then plugging it back. But soon I realized that there must
be a proper solution for this freezing issue. Here in this article I am going to share
the solution for the issue “How to fix screen freezing issue with Roku Device”.
Roku is a wonderful device which has all the functions to replace your old TV
cable. As it has said every good thing has some flaws too. Some of the issue
which a Roku customer is facing are : screen freezing, problem in connection,
sometimes Roku doesn’t start properly. Here, focus is on “How to fix screen
freezing issue with Roku Device”. Whenever such issues arise, the best solution
is to reset the device(soft reset) , if in case it doesn’t work then just give your
device a hard reset which means the factory setting reset.
Let us discuss both the reset, soft reset and hard reset:
Soft Reset:
Soft reset in simple words means the Roku device restarts without losing the
previous settings or data. Here are the steps for conducting soft remote, while
restarting from the remote ,start with pressing the following buttons:
Rewind 2 times
Home 5 times
Fast forward 2 times
Up 1 time
This method normally works on all the Roku models. If you are using the new
model you can also reset from the menus such as ultra,4 and premier.
Just follow the given command:
From the home screen select Settings>System>Power>System restart
And in case if you are using the buttons of the old model then;
First locate the reset button it should be on the bottom or on the back of the
device. In some models a paper-clip may be required to press the reset button.
Press the button and then release it after a second. This will automatically reset
your device.
If somehow no method work for you then you might need to unplug the power
cord for 30 seconds and then plug it back.
Hard Reset
Unlike soft reset ,with Hard reset all the previous settings will get change to
default and all the data will get cleared. This is only done when the soft reset fails
to show the desired result. In new models like ultra and premier ,following steps
has to be follow:
From the home screen menu select :
Settings > Factory reset > Factory reset > Yes
Settings > System > Advanced system settings > Factory reset
And in case if you are using the buttons of the old models then;
Unplug all the cables except the power cord.
Hold and press the reset button for 20 seconds, it should be on the bottom or on
the back of the device. In some models a paper-clip may be required to press the
reset button. While still holding the reset button, unplug? The power cord from
the back of the device.
After going of the reset button, reconnect all the cords back to the unit.
This will come out as the factory reset.
Other solutions than resetting the device are:
1. Surge Suppressor- This solution I had tried once when streaming Netflix my
Roku device kept pausing. At that time I thought it was just a network issue but it
kept freezing even when I used a USB stick and the media player app. I had
realized that whenever the pause occur there was a kind of noise on the
background TV image. It was the electrical noise coming from the AC power.
When I shut down the AC unit ,it not only end the noise but it also stopped the
pauses. So I always recommend to buy a good quality surge suppressor and it
will also stop the freezing issue.
2. You can also try by disabling your screensaver, and when "idle" instead
of leaving it on the Home screen use the Settings screen. This might not
work for you, but it costs nothing to try it.
And, timely unplugging an electronic device is anyway not a bad idea.
Here with this article “How to fix screen freezing issue with Roku device” I
hope you can get your issue solved. Although if you are unable to resolve
your freezing issue you can reach us for support on
https://www.microsystemsupport.us/roku-technical-support-phone-
number/