642-164 UCCX – IT Certification and Career Paths
Unified Communications
Contact Center Express Implementation
Exam Number: 642-164
Associated
Certifications: Unified Communications Contact Center Express
Duration: 75
minutes (55-65 questions)
Available Languages: English and Japanese
Exam
Policies: Read current policies and requirements
Exam Tutorial: Review type
of exam questions
642-164
Exam
Description
The 642-164 UCCX Unified Communications Contact Center Express
Implementation exam is associated with the Unified Communications Contact Center
Express Specialist certification.
This exam tests a candidate’s knowledge of the design, implementation, and operation of CRS/UCCCX deployments. Candidates can prepare for this exam by taking the UCCXD v 1.1 Unified Contact Center Express & Unified IP/IVR Deployment course.
Cisco
642-164 Exam
Topics
The following topics are general guidelines for the content likely to
be included on the Remote Access exam. However, other related topics may also
appear on any specific delivery of the exam.
In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.
Exam : Cisco 642-164
Title : Unified Communications Contact Center
Express.(UCCX)
1. What three tasks are required to add a CRS application?
(Choose three.)
A. create a trigger
B. create an application
C. restart
the CRS engine
D. upload script to repository
E. configure default session
timeout
Answer: ABD
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