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Malwarebytes account can be frustrating, especially when you need to manage your subscription, check your devices, update billing information, or activate Malwarebytes on another device. Fortunately, you can usually recover access by resetting your password or completing the account verification process.
Malwarebytes accounts are protected with additional security measures, including email verification. If you cannot sign in, the correct recovery method depends on the problem you are experiencing.
This guide explains how to recover your Malwarebytes account and what to do if you forgot your password, cannot receive the verification code, or your account has been locked.
Why Can't I Access My Malwarebytes Account?
There are several reasons why you may be unable to access your Malwarebytes account, including:
- You forgot your account password.
- You are entering the wrong email address.
- Your password is incorrect.
- You cannot find the password-reset email.
- You are not receiving the verification code.
- Your account has been temporarily locked.
- Your account was locked because of unusual activity.
- You are trying to create a new account with an email address that is already registered.
Before beginning the recovery process, make sure you know the email address associated with your Malwarebytes account.
How to Recover Your Malwarebytes Account?
The easiest way to recover your account is to reset your password. Follow these steps:
- Open the Malwarebytes account login page.
- Select the Forgot password option.
- Enter the email address associated with your Malwarebytes account.
- Select Reset password.
- Check your email inbox for a message from Malwarebytes with the subject "Password reset."
- If you cannot find the message, check your spam or junk folder.
- Open the password-reset email.
- Select the Link to reset credentials option.
- Enter your new password.
- Confirm your new password.
- Select Reset password.
- Return to the Malwarebytes account login page.
- Sign in using your registered email address and new password.
Malwarebytes requires the new password to contain at least eight characters, including one uppercase letter, one lowercase letter, one number, and one special character.
How to Reset a Forgotten Malwarebytes Password?
If you remember your Malwarebytes account email but have forgotten the password, you do not need to create a new account. Use the password recovery option instead.
Go to the Malwarebytes account sign-in page and select Forgot password. Enter the email address associated with your account and request a password reset.
After receiving the email, follow the reset link and create a new password that meets Malwarebytes' password requirements.
Once the password has been successfully changed, try signing in again.
If you receive an error stating that the email or password is incorrect, verify that you are using the email address originally associated with your Malwarebytes account.
How to Recover Your Malwarebytes Account Without a Password?
If you do not remember your password, the password-reset process is the recommended recovery method.
Follow these steps:
- Go to the Malwarebytes account login page.
- Click Forgot password.
- Enter your registered email address.
- Request the password-reset email.
- Open the Password reset email.
- Click the password-reset link.
- Create and confirm a new password.
- Sign in with the new credentials.
You should avoid repeatedly guessing your password because multiple unsuccessful attempts can temporarily lock your account.
What If You Don't Receive the Malwarebytes Password Reset Email?
Sometimes the password-reset email may not appear immediately in your inbox.
Try the following solutions:
Check the Spam or Junk Folder
Open your email provider and check the spam, junk, promotions, or other filtered folders.
Malwarebytes specifically recommends checking the spam or junk folder if the password-reset message does not appear in your inbox.
Verify Your Email Address
Make sure you entered the same email address that is associated with your Malwarebytes account.
If you purchased a Malwarebytes subscription, the account may be associated with the email address used during the purchase.
Request Another Reset Email
If the first reset email does not arrive, return to the password-reset page and request another reset message.
Use the most recent reset email when completing the recovery process.
How to Recover Your Malwarebytes Account When You Can't Receive a Verification Code?
Malwarebytes uses two-factor authentication to verify your identity when you sign in. After entering your email address and password, a verification code is sent to the registered email address. You must enter the code to complete the sign-in process.
If you are not receiving the code, try these steps:
- Check your email inbox.
- Check your spam or junk folder.
- Make sure you are checking the email account associated with Malwarebytes.
- Request a new verification code if the option is available.
- Use the newest code you receive.
- Enter the code exactly as displayed in the email.
- Avoid adding extra spaces before or after the code.
If a verification code has expired, request a new one and enter the latest code.
How to Recover a Locked Malwarebytes Account?
If you enter incorrect credentials too many times, Malwarebytes may temporarily lock your account.
For some account-login situations, Malwarebytes states that ten incorrect email/password attempts can result in a 24-hour lock. Importantly, attempting to sign in again before the lock period ends can restart the 24-hour period.
If your account is locked:
- Stop attempting to sign in.
- Wait for the required lock period.
- Confirm that you know the correct email address.
- Reset your password if necessary.
- After the lock period has ended, try signing in again.
Resetting your password does not immediately remove a 24-hour account lock.
Some Malwarebytes apps may use a shorter temporary lock after repeated invalid attempts. For example, certain mobile and application login situations may require waiting at least 10 minutes before trying again.
How to Recover a Malwarebytes Account Locked Because of Unusual Activity?
Malwarebytes can also lock an account when unusual login attempts or account activity are detected.
If the account is locked for this reason, the recovery process may require assistance from Malwarebytes Support. Malwarebytes recommends opening a support ticket when an account has been locked because of unusual activity.
When contacting support, explain that you cannot access your account and provide the requested account information through the official support process.
Do not send your account password or verification codes to anyone.
What If You Don't Remember Which Email You Used?
Finding the correct email address is an important part of account recovery.
Try checking:
- Your Malwarebytes purchase confirmation emails.
- Your subscription emails.
- Previous Malwarebytes account notifications.
- Your email accounts for messages from Malwarebytes.
- The email address you normally use for software purchases.
If you purchased Malwarebytes from its website, the account invitation is sent to the email address used during the purchase.
Once you identify the correct email address, use it to reset your password.
What If Malwarebytes Says an Account Already Exists?
You may see an error saying that you already have a Malwarebytes account when attempting to create another account.
This generally means the email address is already connected to an existing Malwarebytes account. Malwarebytes recommends returning to the sign-in process and using Forgot password if you cannot remember the password.
Do not repeatedly create new accounts with different email addresses because this can make it harder to identify the account associated with your subscription.
How to Change Your Malwarebytes Password After Recovery?
Once you successfully recover and sign in to your account, you can change your password from your account settings.
Follow these steps:
- Sign in to your Malwarebytes account.
- Click your profile name in the upper-right corner.
- Select Settings.
- Find the password section.
- Click the pencil icon next to your password.
- Enter your current password.
- Enter your new password.
- Confirm the new password.
- Click Save.
The new password must meet Malwarebytes' password requirements.
How to Protect Your Malwarebytes Account After Recovery?
After recovering your account, take a few steps to help prevent future login problems.
Use a Strong Password
Create a password that is difficult to guess and meets the Malwarebytes requirements.
Avoid using the same password for your Malwarebytes account and other online accounts.
Keep Your Email Account Secure
Your Malwarebytes verification and password-reset messages are sent to your registered email address. Make sure you can access that email account.
Don't Share Verification Codes
Malwarebytes uses verification codes to confirm your identity during sign-in. Never give your verification code to another person.
Save Your Account Email
Remember which email address is associated with your Malwarebytes account. This can make future password recovery much easier.
How to Sign In to Malwarebytes After Account Recovery?
After resetting your password, return to the Malwarebytes account login page.
Enter your registered email address and new password, then select Sign in. Malwarebytes may ask you to verify your identity by sending a verification code to your registered email address. Enter the latest code and submit it to complete the login process.
Once signed in, you can manage account-related information such as subscriptions, devices, billing information, and profile settings.
How to Recover Your Malwarebytes Subscription After Recovering Your Account?
Recovering your account should allow you to access your account information and manage your Malwarebytes subscription.
If Malwarebytes is already installed, you can sign in from within the application to activate your subscription. Malwarebytes' current activation instructions require you to enter your account email and password and then complete email verification.
If your subscription is not displayed after signing in, verify that you recovered the account associated with your original purchase.
Malwarebytes Account Recovery Tips
Keep the following tips in mind when recovering your account:
- Use the original account email address.
- Use Forgot password instead of repeatedly guessing your password.
- Check your spam and junk folders.
- Use the newest verification code.
- Do not repeatedly attempt to sign in when your account is locked.
- Wait for the required lock period when applicable.
- Do not create another account if your email is already registered.
- Keep your account email and password secure.
- Contact Malwarebytes Support if your account remains inaccessible after following the recovery steps.
Frequently Asked Questions
Can I recover my Malwarebytes account if I forgot my password?
Yes. Use the Forgot password option on the Malwarebytes account login page and follow the password-reset instructions sent to your registered email address.
Can I recover my Malwarebytes account without access to my password?
Yes. You can reset the password using the email address associated with your account.
What happens if my Malwarebytes account is locked?
The required waiting period depends on the type of lock. Some account-login situations can result in a 24-hour lock, while certain application and mobile situations can use a 10-minute lock.
Does resetting my password unlock a locked Malwarebytes account?
Not necessarily. Malwarebytes states that resetting the password does not unlock an account subject to a 24-hour lock. You must wait for the lock period to expire.
Why am I not receiving my Malwarebytes verification code?
Check your inbox and spam or junk folder, make sure you are checking the correct registered email account, and request a new code if necessary. Use the most recent code received.
Can I create a new Malwarebytes account if I cannot access my old one?
If your email address is already associated with a Malwarebytes account, you should recover the existing account instead of creating a duplicate account.
Conclusion
Recovering your Malwarebytes account is usually straightforward when you still have access to the registered email address. Start by resetting your password, check your inbox and spam folder for recovery messages, and complete the email verification process when prompted.
If your account has been temporarily locked, avoid repeated login attempts and wait for the applicable lock period. If the account was locked because of unusual activity or you still cannot regain access after completing the recovery steps, contact official Malwarebytes Support for further assistance.