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1. Which of the following are methods to automatically update the antivirus application? (Select TWO).
A. Establish rules in the email scheduling program to perform updates.
B. Select Update Now from the program options.
C. Use the Automatic Update feature built into the application.
D. Use scripts.
E. Use Windows Update.
Answer: CD
2. A client has been unable to fix corruption of system files and does not have a backup or an Automated System
Recovery (ASR) disk. Which of the following is the BEST action to take next?
A. Copy the missing file from another computer and reboot.
B. Execute a Windows repair from the Windows setup media.
C. Boot into the Recovery Console and execute FIXBOOT.
D. Reboot and press the F2 key when prompted.
Answer: B
3. A customer reports they are unable to connect to any computers outside of the office and they are unable to
connect to the Internet. When the technician runs ipconfig, the customer gets the following output:
IP address169.254.2.4
Subnet Mask.255.255.0.0
Default Gateway.
Which of the following could be causing the issue?
A. The subnet mask is not correctly configured.
B. The DNS client has not been configured on the computer.
C. The DHCP client is unable to obtain an IP address from the DHCP server.
D. The default gateway is not specified.
Answer: C
4. A user reports that their system is starting to run slower, especially when opening large local files. The system has
sufficient RAM for the users applications, but the hard drive seems to have higher than normal activity when opening
large files. Which of the following would be the BEST tool to diagnose and troubleshoot this problem?
A. Task Manager
B. NTBACKUP
C. FDISK
D. Disk Defragmenter
Answer: D
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