Four financial research study companies ... Years of collective leadership ... and millions of subscribers worldwide ... Now integrated under one roof ... Legacy Research Group.
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Unfortunately this browser is not supported. Please utilize a recent version of Chrome, Firefox, Safari or Edge to view BBB.org. BBB remains operational and concentrated on serving our company neighborhood. Find out more. Publishers, Client Reviews are not used in the computation of BBB Ranking problems closed in last 3 years problems closed in last 12 months, Consumer Evaluations are not used in the estimation of BBB Rating1125 N Charles St fourth Fl, Baltimore, MD 21201Email this Business, BBB File Opened:10/ 20/2020Email Addresses, Email this Organization, Primary1 Customer Complaints10/26/2020I am a lifetime member. I have actually not had the ability to get a single e-mail from any publication that I have belonged to for months now.
First they informed me they will check out it. Then I was informed the system was sending it to an incorrect e-mail address. This occurred Visit this page numerous times after I was informed my email address had actually been updated. Then they told me they will do an intensified case to trace my e-mail problem, I waited a week, no updates. Then I was told my original e-mail service - protonmail. com is not compatible. Then I changed my email to a yahoo email address they said would provide me no problems. I wait, still nothing. Then they tell me it was due to the fact that I had actually not whitelisted the services in my account, which I then did.
I called once again and they told me that the services which I was asking about were not part of my subscription, however when I insisted, they said that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still nothing, exact same old runaround. Upon logging into the site, I can see which services sent out updates at what time, but then customer service informs me on their end, Click for source it shows nothing was sent out and they don't know when they go out via email. When I requested for a manager or various contact information, they said they do not have any.
I paid near to 5 figures for these lifetime subscriptions overall, and I am not even receiving them to date. This is too time consuming, aggravating, and dreadful client service. I am part of other investment advisories and they have the ability and resources to quickly fix any problems. Absolutely nothing even near absolute incompetence I have experienced here. I would rank your service as a NEGATIVE 10 out of 10.Find out morePreferred Look at more info Outcome, Other (requires explanation) I would like somebody from the business to personally call me with a resolution of these problems and an apology and some kind of settlement for ALL THIS TROUBLE As far as your client service dept, you need to fire all of them and reorganize the dept.