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You are working with a company to implement Microsoft Dynamics 365 for their sales division.
The sales manager wants all sales people to have the ability to be alerted when a recipient opens an email that was sent to them.
Which component of Microsoft Dynamics 365 should you use to manage this ability?
A.Email Engagement
B.Auto Capture
C.Relationship Assistant
D.Folder Level Tracking
Answer: A
You are a sales support specialist for a company that utilizes Microsoft Dynamics 365.
You are going through the many records of their current database and inputting this data into Microsoft Dynamics 365.
Which instance below would be created as an Opportunity record in Microsoft Dynamics 365?
A.a person who calls into the company after receiving a mass mailing advertisement from your company
B.a person who has prequalified for a mortgage and wants to utilize a real estate agent to look at property
C.a person who signs a contract to purchase three cases of your product on a quarterly basis for 2 years r
D.a list of people supplied by a marketing research firm that matches your target market
Answer: D
You are a sales person working in the Microsoft Dynamics 365 web interface
You want to create a view that you can use to segment your active customers by area, based on their physical address.
Which three steps must be followed to set up a personal view that you can use without having to create it each time? Each correct answer presents part of the solution.
A.Use Advanced Find to search both Accounts and Con
B.Save your query, and give it a name.
C.Export the query to Excel, and import it every time ydu need to use it
D.Use Advanced Find to search for alt Account records that are active.
E.Use Advanced Find to filter the records, based on the*r ZIP/Post code.
Answer: B,C
You are a new sales executive for a company that utilizes Microsoft Dynamics 365.You have begun tracking your activities in Microsoft Dynamics 365. You have completed the activities for one of your customers.How will the activity state of the designated tasks be modified to reflect the fulfillment of these?
A. You must manually change the activity state to Canceled.
B. The activity state will update automatically when the associated opportunity is won.
C. The activity state will update automatically when the associated sale order is complete.
D. You must manually change the activity state to Completed.
Answer: A
You are The technical support specialist for a company that utilizes Microsoft Dynamics 365. A new user calls the help desk complaining that every time they try to create a record, they are being denied the ability to The user states that some type of error is displayed as well.What would cause this error?
A. The user cannot create records using the Outlook client
B. The user failed to populate at (east one required field.
C. The user is using Dynamics 365 Business Edition father than Enterprise Edition.
D. The user cannot input more than 250 characters into a single line of text field.
Answer: A
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