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Date: 19.07.2012
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Аthor: Peter Hernon, John R. Whitman

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Measuring Customer Satisfaction with Service Quality Using ...
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International Journal of Academic Research in Business and Social Sciences October 2011, Vol. 1, No. 3 ISSN: 2222-6990 232 www.hrmars.com/journals

Service quality is a comparison of expectations with performance. A business with high service quality will meet customer needs whilst remaining economically competitive.
Delivering Quality Service [Valarie A. Zeithaml] on Amazon.com. *FREE* shipping on qualifying offers. Excellence in customer service is the hallmark of success in Customer Satisfaction And Service Quality
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Measuring Customer Satisfaction with Service Quality Using ...Quality Service Company