Ooma is better than Vonage, although they're both excellent phone systems. This is because Ooma offers its customers more flexibility as a phone system, while Vonage caters more to larger businesses with its robust feature set. Plus, Ooma typically offers better pricing options, which is helpful when you're a small business with a smaller budget.
Choosing the right communications provider for your business is one of the most important decisions you can make — one with the right features and ease of use will streamline any workday, saving valuable time and money.
Read on to see exactly what you get with each of these two best-in-the-industry providers, and to find out which will suit your business best. Or, cut to the chase and get a VoIP price quote now to make sure you get the best deal for your business.
VoIP Comparison - We pitch Ooma and Vonage against each other
Vonage for Business- The Pros and Cons of Vonage
Ooma for Business - The Pros and Cons of Ooma
Best for Value - Why Ooma provides the best value
Best for Business Features - Why Vonage has the best feature set
Best for Customer Services - Why Vonage has the best customer service experience
Best for International Calling - Why Vonage is the best for overseas calls
Best for Call Quality - Why Ooma has the best call quality
Best for Mobile App - Why Ooma has the better mobile app
Verdict - Ooma Wins, we tell you why
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Ooma vs Vonage: VoIP Comparison
Comparing such high profile brands is always tough, purely because the level of service offered is already of such a high standard. This is particularly the case when it comes to Ooma and Vonage, but they do differ in some major ways. Ooma is better for small businesses in need of flexibility, particularly when it comes to pricing, whereas Vonage is better for larger businesses that require more features.
Before diving into the individual factors, first we thought it would be beneficial to give a quick comparison overview between the two suppliers.
Ooma for Business
Compared to Vonage, Ooma offers a decidedly more simplified phone system, providing helpful albeit limited features like a multi-level virtual receptionist that can automatically route calls, free number transfer, virtual extensions, and a dedicated smart phone app. While more simplified, Ooma still offers the necessities, like call recording, ring groups, unlimited phone lines, and vonage residential login unlimited calling in the US, Canada, Mexico, and Puerto Rico.
Ooma realizes that its simplified approach won't suit every business, which is why larger companies are directed towards its Enterprise solution, which is more bespoke and aimed at creating a bundle that best suits your business, which is priced accordingly. Features include a call center platform, video conferencing, messaging service, and other large business-facing features.
Ooma for Business Pricing
Unlike Vonage, Ooma doesn't offer multiple tiers of pricing, but instead keeps things more simple with a one-size-fits-all plan that works out at $19.95 per employee, regardless of how many employees you have. There are no annual contracts, and you can cancel at anytime without penalty.
It's a great fit for small and medium-sized businesses, but it won't suit larger corporations, who should opt instead for the Enterprise option.
Vonage for Business
Vonage offers its customers a wide range of services depending on the size of their company and the budget.
At the entry-level end is its Mobile package, which is aimed at smaller businesses, and offers a suite of more than 40 impressive features including call logs, a virtual receptionist, and an admin portal. It’s ideally suited to those looking to communicate through mobile devices and desktop, making it a good solution for teams that work remotely, and those that don’t require desk phones.
Next up is the Premium plan, which offers all of the above, plus video conferencing, chat and file sharing, for up to 100 people, including CRM integrations with key software such as Salesforce, G-Suite, ZenDesk, and more.
The Advanced Vonage Business package is aimed at medium-sized businesses and comes with all the function of the previous two tiers, as well as some new ones to help growing companies manage their customers and employees even more smoothly.
The additional features include call recording- 15 hours a month- and the ability to forward calls to multiple extensions and have them ring simultaneously, so you’ll never miss a client.
Vonage for Business Pricing
As we mentioned, Vonage for Business comes in three different pricing plans: Mobile, Premium, and Advanced. The Mobile plan will cost you $19.99 per month per line, the Premium plan costs $29.99 per month per line, and the Advanced plan costs $39.99 per month per line.
Ooma keeps things a lot simpler than Vonage with its one pricing structure, although we haven't given pricing for its Enterprise package here as that is calculated on a company by company basis and depends on the needs of the corporation.
Smaller businesses though will be weighing up either the Ooma Small Business package or the Vonage Mobile package. On the surface, Ooma wins, with a 5 cent difference, but we think that the real value goes beyond this.
The big difference between the the two providers is the pricing plans. As Ooma has one plan for small to medium businesses at $19.99 per user, it offers more for your money without separating some features out into higher tiers as Vonage has done. As an example, Ooma includes a multi-level auto attendant in its package. but with Vonage, you have to be on the Premium package, at $29.99, to get it.
Not only that, but if you want to try before you buy, Ooma offers a 30 day free trial. Vonage only gives you 14 days.