"Book Synopsis :
If you run a restaurant or hotel in the hospitality industry, this guide is for you. No doubt you're familiar with the everyday challenges of creating a memorable customer experience, reducing employee turnover and absenteeism as well as attracting the best talent.Your employees are not motivated, which makes it difficult to achieve high productivity to help you improve business profitability.In this book we share the best practices, techniques and tricks that we have implemented in Engagement by MAPAL with dozens of restaurants to boost your team's commitment and productivity.You will find real examples and a step-by-step guide with tips to save on talent recruitment and reduce voluntary turnover by up to -26%. Increase productivity by +8%, creating a differential customer experience that will boost your online reputation and therefore sales from your most valuable asset: your people."
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