Working Knowledge
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Working Knowledge
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Amazon Business : Save 25% off first $200 of business supplies. Register a free business account Paperback: 240 pages Publisher: Harvard Business Review Press; 2nd edition (May 2000) Language: English ISBN-10: 1578513014 ISBN-13: 978-1578513017 Product Dimensions: 6.2 x 0.8 x 9.8 inches Shipping Weight: 12.8 ounces (View shipping rates and policies)
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Book Description
This influential book establishes the enduring vocabulary and concepts in the burgeoning field of knowledge management. It serves as the hands-on resource of choice for companies that recognize knowledge as the only sustainable source of competitive advantage going forward. Drawing from their work with more than thirty knowledge-rich firms, Davenport and Prusak--experienced consultants with a track record of success--examine how all types of companies can effectively understand, analyze, measure, and manage their intellectual assets, turning corporate wisdom into market value. They categorize knowledge work into four sequential activities--accessing, generating, embedding, and transferring--and look at the key skills, techniques, and processes of each. While they present a practical approach to cataloging and storing knowledge so that employees can easily leverage it throughout the firm, the authors caution readers on the limits of communications and information technology in managing intellectual capital.
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